I wanted to take the time today to extend a huge thank you to APL’s Phillips Office Solutions Team! As a service Supervisor myself my expectations of service is pretty high and without a doubt Phillips has reached that expected service delivery bar and exceeded it in many ways. I appreciate your efforts to help our team bring a new cost savings solution in print output and managed print services to APL. Thank you all for an outstanding job!!
Technical Communications Group
The Johns Hopkins University Applied Physics Laboratory
A few years ago I wrote you a recommendation letter on the excellent service that we always get from the Phillips service team. I would like to renew that recommendation...
My Phillips representative visits periodically to go over copy counts to make sure we are still getting the best pricing for the quantities that we use. We upgrade or downgrade as necessary. I love that all our equipment is on one invoice instead of two or three. The representative takes the time to bring new innovation to our attention and listens when we have issues that these new products could address.
In summary, we get excellent service. Your people are well trained, knowledgeable, and pleasant to work with. I would still recommend the Phillips team and their products to any business that would like to have excellent service after the sale. Thank you
Fessenden Hall of PA, Inc.